Privacy Policy

Last Updated: February 2026

This Privacy Policy explains how XIRMO (“we”, “us”, “our”) collects, uses, stores, and protects information from customers, users, clients, and account holders (“you”).
By using our Services, you agree to the practices described in this Policy.

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1. Information We Collect

We collect information in the following categories:

A. Information You Provide

• Account details (name, email, phone number)
• Billing information (payment method, address)
• Support requests and communications
• Domain registration details (where applicable)

B. Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Access logs and usage data
• Security and authentication events

C. Service‑Related Data

• Website files and content you upload
• Database and email data stored on your hosting account
• DNS records and domain configuration

We do not sell personal information to third parties.

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2. How We Use Your Information

We use your information to:

• Provide and maintain hosting and related Services
• Process payments and manage billing
• Improve performance, security, and reliability
• Communicate about updates, maintenance, or support
• Detect and prevent fraud, abuse, or security threats
• Comply with legal and regulatory requirements

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3. How We Protect Your Information

XIRMO uses multiple layers of security to protect your data, including:

• Encrypted data transmission (HTTPS/SSL)
• Secure data centers and upstream infrastructure providers
• Access controls and authentication requirements
• Automated monitoring and threat detection
• Regular security updates and patching

While we take security seriously, no system is completely immune to risks.
Customers share responsibility for maintaining secure environments.

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4. Customer Responsibilities

You are responsible for:

• Using strong, unique passwords
• Keeping software (including WordPress, plugins, and themes) updated
• Maintaining your own backups
• Securing your devices and networks
• Monitoring account activity for unauthorized access

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5. Data Retention

We retain data only as long as necessary to:

• Provide Services
• Meet legal obligations
• Maintain security and operational integrity

Backups are retained for limited periods and are not guaranteed.
Deleted accounts may retain metadata for legal or security purposes.

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6. Sharing of Information

We may share information with:

• Upstream infrastructure providers
• Domain registries and SSL authorities
• Payment processors
• Fraud prevention and security partners
• Law enforcement when legally required

We do not sell or rent personal information.

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7. Cookies & Tracking Technologies

We use cookies to improve functionality, security, and performance.
For full details, see our Cookie Policy.

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8. Third‑Party Services

Some Services rely on third‑party providers for:

• Infrastructure and networking
• Domain registration and DNS
• SSL certificate issuance
• Email delivery
• Analytics and performance monitoring

These providers maintain their own privacy policies.

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9. International Data Transfers

Depending on your location, your data may be processed or stored in other countries.
By using the Services, you consent to such transfers.

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10. Children’s Privacy

XIRMO does not knowingly provide Services to individuals under 18.
We do not knowingly collect information from minors.

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11. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal information
• Request corrections
• Request deletion (where legally permissible)
• Request a copy of your data

Requests may be subject to verification and legal limitations.

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12. Changes to This Policy

We may update this Privacy Policy from time to time.
When changes are made, the “Last Updated” date will be revised accordingly.

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13. Contact

If you have questions about this Privacy Policy, please contact:

Email: privacy@xirmo.com
Website: https://xirmo.com