Last Updated: February 2026

These Terms of Use (“Terms”) govern your access to and use of the XIRMO websites (including xirmo.com and xirmo.net), hosting services, software, tools, and any related products or features (collectively, the “Services”).
By using the Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Services.

1. Eligibility & Account Registration

To use the Services, you must be at least 18 years old and legally able to enter into binding contracts.
When creating an account, you agree to:

Provide accurate and complete information
Keep your login credentials secure
Be responsible for all activity under your account

XIRMO may suspend or terminate accounts that violate these Terms or pose security, legal, or operational risks.

2. Acceptable Use Requirements

You agree not to use the Services for any unlawful, harmful, or abusive purpose. Prohibited activities include, but are not limited to:

Hosting or distributing malware, phishing pages, or harmful code
Sending spam or unsolicited bulk email
Hosting illegal content or violating intellectual property rights
Attempting to breach or bypass security measures
Using excessive resources in a way that disrupts service for others
Engaging in harassment, fraud, or abusive behavior

3. Prohibited Content

You may NOT use the Services to store, host, transmit, or distribute:

Illegal content of any kind
Sexually explicit, pornographic, obscene, or exploitative material
Content involving minors in any capacity
Hate speech, extremist content, or violent material
Harassment, threats, or abusive content
Content intended to offend, shock, or harm others

XIRMO maintains a zero‑tolerance policy for illegal or offensive content. Violations may result in immediate termination without refund.

4. Customer Data & Content

You retain ownership of all content you upload or host using the Services.
You are solely responsible for ensuring your content:

Complies with applicable laws
Does not infringe on third‑party rights
Does not violate these Terms or the Acceptable Use Policy

XIRMO does not review or monitor customer content except as required for security, support, or legal compliance.

5. Domains & DNS

If you register or transfer a domain through XIRMO, you agree to the policies of the relevant domain registry.
You are responsible for maintaining accurate WHOIS information and renewing your domains before expiration.

Our standard nameservers are:

ns1.xirmo.net
ns2.xirmo.net
ns3.xirmo.net
ns4.xirmo.net

6. Email Services

XIRMO provides email hosting as part of many service plans. You agree not to use email services for:

Sending spam or unsolicited bulk messages
Phishing or impersonation
Hosting or distributing malicious content

Outbound email may be blocked temporarily if abuse is detected.

7. SSL Certificates

XIRMO provides free SSL certificates for all hosted domains.
Wildcard SSL certificates are available at no cost when your domain uses XIRMO nameservers.

You agree not to misuse SSL certificates or attempt to obtain certificates for domains you do not control.

8. Backups & Data Protection

XIRMO performs automated backups for many hosting plans; however, you are solely responsible for maintaining your own backups.

XIRMO is not liable for data loss resulting from:

Customer error
Software issues
Third‑party integrations
Events outside our reasonable control
Hardware failure
Catastrophic or unforeseen system events

Loss of data, backups, files, domains, DNS records, or email is entirely at your own risk.

9. Service Availability & Performance

XIRMO targets high uptime and performance, but we do not guarantee uninterrupted service.
Scheduled maintenance, network issues, hardware failures, or upstream provider outages may affect availability.

XIRMO is not liable for losses resulting from downtime, performance issues, or service interruptions.

10. Payments, Billing & Refunds

By purchasing Services, you agree to pay all applicable fees.
Unless otherwise stated:

Services renew automatically
You may cancel at any time from your dashboard
Refunds are issued only at XIRMO’s sole discretion

Failure to pay may result in suspension or termination of Services.

11. Reseller & Agency Accounts

If you use XIRMO’s Agency / Reseller features, you agree to:

Provide accurate information to your clients
Handle your own billing and support unless otherwise arranged
Ensure your clients comply with all XIRMO policies

You are responsible for all activity within your reseller or client accounts.

12. Security Responsibilities

XIRMO implements strong security measures, but you are responsible for:

Using strong passwords
Keeping software (including WordPress, plugins, and themes) updated
Maintaining secure devices and networks
Reviewing access logs and permissions

XIRMO is not responsible for breaches caused by insecure customer practices.

13. Prohibited Uses of the Services

You may not use the Services to:

Host illegal content
Mine cryptocurrency without permission
Run high‑risk applications (e.g., real‑time trading bots)
Engage in activities that harm XIRMO’s infrastructure or reputation
Store or distribute sexually explicit, obscene, or offensive content
Store or distribute content involving minors
Store or distribute hate speech or extremist content

14. Termination

XIRMO may suspend or terminate your account if you:

Violate these Terms
Cause harm to the platform or other users
Fail to pay for Services
Host prohibited or illegal content

Upon termination, your access to Services and data may be permanently removed.

15. No Warranties, No Guarantees, and Disclaimer of Fitness

The Services are provided on an “AS IS” and “AS AVAILABLE” basis.
XIRMO makes no warranties or guarantees of any kind, whether express or implied, including but not limited to:

Fitness for a particular purpose
Merchantability
Non‑infringement
Accuracy, reliability, or completeness of data
Guaranteed uptime or performance

16. Waiver of Liability

To the fullest extent permitted by law, XIRMO is not liable for:

Loss of data, backups, files, domains, DNS records, or email
Loss of revenue, business, or opportunities
Downtime or service interruptions
Security breaches caused by customer actions
Third‑party service failures
Typos, errors, or inaccuracies in documentation or communication
Acts of God, natural disasters, or catastrophic system failures

17. Indemnification

You agree to indemnify, defend, and hold harmless XIRMO, its owners, employees, contractors, and parent companies from any claims, damages, losses, liabilities, or expenses arising from:

Your use of the Services
Your violation of these Terms
Your content or activities hosted through XIRMO
Any actions taken by your clients or sub‑accounts (for reseller plans)

18. Upstream Provider Failures & Indemnification

XIRMO relies on third‑party upstream providers for infrastructure, networking, domain services, SSL issuance, email delivery, and other critical functions. These providers operate independently of XIRMO.

You agree that XIRMO, its owners, and its parent companies are fully exempt from any dispute, claim, liability, loss, or damage arising from or relating to any action, inaction, outage, failure, or policy enforcement by any upstream provider.

You further agree to indemnify and hold XIRMO harmless from any claims arising from upstream provider failures.

19. Typos, Errors & Omissions Disclaimer

XIRMO is not responsible for typographical errors, omissions, or inaccuracies in pricing, documentation, or communication.
We reserve the right to correct such errors at any time.

20. Force Majeure & Acts of God

XIRMO is not liable for delays, failures, or service interruptions caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Acts of God
War, terrorism, or civil unrest
Power outages or grid failures
Catastrophic hardware or infrastructure failures
Widespread internet or network disruptions

21. Governing Law, Jurisdiction & Venue (Utah)

For all intents and purposes, all purchases, sales, agreements, and interactions with XIRMO are deemed to occur in the State of Utah, USA.

These Terms are governed by the laws of the State of Utah.
The exclusive venue for any permitted legal action shall be in Salt Lake County, Utah.

22. Binding Arbitration & Waiver of Right to Sue

Except where prohibited by law, you agree that:

All disputes, claims, or controversies arising out of or relating to the Services shall be resolved through binding arbitration
You waive your right to sue XIRMO in court, including the right to a jury trial
You waive your right to participate in class actions or collective proceedings

XIRMO, its owners, and its parent companies reserve all rights to pursue legal action in any court of competent jurisdiction.

Arbitration shall be conducted in Utah under the rules of a recognized arbitration authority selected by XIRMO.

23. Mandatory Acceptance of Privacy Policy

By using the Services, you acknowledge, accept, and agree to comply with the XIRMO Privacy Policy, available at:

https://xirmo.com/legal/privacy-policy

The Privacy Policy is incorporated into these Terms by reference and carries the same legal force as if fully stated herein.

24. Priority of Documents

In the event of any conflict between XIRMO’s policies, the following order of precedence applies:

Terms of Use
Acceptable Use Policy (AUP)
Privacy Policy
Refund Policy
Reseller Agreement
Service Level Agreement (SLA)
Chargeback Abuse Policy
Supplemental Policies

25. Incorporation of Upstream Provider Terms

Any stricter, more protective, or more restrictive terms imposed by any upstream provider are automatically incorporated into these Terms by reference.

Where conflicts exist, the terms most protective of XIRMO, its owners, and its parent companies shall govern.

26. Contact Information

If you have questions about these Terms, please contact us:

Email: legal@xirmo.com
Website: https://xirmo.com

Terms of Use